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Company
Our mission is to
provide the highest quality products and services through our industry-leading
commitment to excellence in customer service and support. |
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Customer-Driven First and
foremost, TTLC is committed to client satisfaction. We call ourselves
“customer-driven” because it is our mission to identify, understand,
and anticipate our clients’ needs, then deliver quality solutions that
effectively address those needs. And we do it with a smile. As TTLC President
Steve Viel is fond of saying, “Why should you work with us? Because
we’re just nicer people to do business with!”
Diversity of
Expertise TTLC recognizes the variety of talent and skills required to
build a successful organization-this is why we seek out and foster the growth
of professionals with a range of skills. It is this diversity that allows us to
provide the full spectrum of technology services we offer today. As much as we
are a technical company comprised of computers and wires, we ultimately operate
in a knowledge-based industry. This understanding makes TTLC an ideal company
to work with and
work at.
Old-Fashioned
Business Sense Like anyone else in business, TTLC is providing a service.
We understand that the hype surrounding new technologies like the Internet can
be distracting, even off-putting. Although we have been pioneers in introducing
new technology services to the region, be it cell phones, pagers, site
development, or high-speed wireless access, we are careful not get caught up in
our own hoopla. We are an independently owned local company built on
old-fashioned business principles. We’re self-funded and growing
organically by reinvesting in the company as well as by making informed
strategic acquisitions. Needless to say, our clients appreciate that we bring
this brand of Yankee pragmatism and thrift to the table on their projects,
too.
We believe that the Internet and its
attendant technologies have fundamentally changed traditional business
practices and our day-to-day lives for the better. What’s more, we
understand that the Internet will continue to have significant impact in the
years ahead. Internet technologies have the potential to drive human culture
and ingenuity forward faster and more effectively than any other medium.
Because it has the power to distribute information and new ideas across the
world instantaneously, the technology can bring individuals and groups together
to work toward common goals. This is why we continuously strive to make it
easier, more cost-effective, and more enjoyable for people to use the
Internet.
TTLC maintains basic corporate doctrines in
all of its professional relationships: |
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Conduct business in a courteous, kind, and thrifty
manner. |
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Be helpful and constructive when working with clients and
implementing solutions on their behalf. |
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Provide customers with the best and most complete solutions for
their particular needs. |
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Think of us as the trusted gurus you can turn to for sound,
friendly advice. The solutions we recommend and implement will always stress
simplicity, speed of delivery, and adherence to agreed-upon budgets. We closely
follow our finely honed standard operating procedures and business practices.
We aim to provide real value for our customers, be they individual dial-up
Internet users or multimillion-dollar corporations implementing complex web
applications.
Moreover, TTLC values the success of its clients at a
fundamental level — their success is our success. We do this in part by
developing long-term business relationships with them. We advise them honestly,
always considering the impact of new ideas on their bottom line.
TTLC was
cooperatively founded in November 1990 and officially incorporated in 1991 by
Stephen P. Viel and Ernest Ellsworth. Formerly known as The TeleConnection, the
company originally operated as a voicemail service bureau and served as the
eastcoast training center for the Franchisor, Pyravision of Los Angeles,
CA.
In August of 1996, TTLC entered the Internet industry and accepted
Ken McDavitt as a full equal stockholder and business partner. Recognizing the
need to diversify product offerings to meet the evolving needs of its clients,
TTLC formed an Informnation Technology (IT) Solutions division in 1996 headed
by Vice President Calvin Dowling, who brought 14 years of invaluable computer
networking solutions experience to the company.
While enjoying rapid
growth it in its first 5 years of offering Internet and Information Technology
services, TTLC has acquired a number of small Internet dialup and web hosting
companies to add to its subscriber base. One of the most important acquisitions
was that of NorthEast Internet Publishing, Inc. (NEIP) in May 2001. NEIP
founders Sheyne Branconnier and Matthew Palis have brought professional web
development, marketing, sales, and senior management skills to TTLC.
Our
goal has always been to provide customers with the best and most complete
solutions for their particular business and personal needs. As we continue to
grow and evolve, we will continue to work to advance this mission over
time.
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Stephen Viel
Chief Operating Officer
Full voting
member, TTLC Board of Directors
Founder, TTLC |
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Matthew W. Palis III
Vice President of
E-Commerce
Full voting member, TTLC Board of Directors
Co-founder,
NorthEast Internet Publishing, Inc. |
Ken McDavitt
President
Full voting member, TTLC
Board of Directors |
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